Docuverus Privacy Policy
At Docuverus, LLC, (referred to herein as “Docuverus” “we” or “us”) we
want you to know how we collect, use, share, and protect information about
you. The purpose of this Privacy Policy
is to inform you, as a visitor to our websites, www.docuverus.com and www.dvapply.com (together, the “Site”), what
kinds of information we may gather about you when you visit, how we may use
that information, and whether we disclose it to anyone. This Privacy Policy applies only to us, and
not to other companies’ or organizations’ sites to which we may link. By interacting with us through our Site and
the services we provide, you consent to the use of information that is
collected or submitted as described in this Privacy Policy.
If we decide to change this Privacy Policy, the changes
will be posted here in this area so that you will always know the information
we gather, how we might use that information and to whom we may disclose
it. We reserve the right, at our
discretion to change, modify, add or remove portions of this policy at any
time. Please make sure to check this
page periodically for any changes.
THIS SITE IS NOT INTENDED FOR USE BY MINORS. ACCORDINGLY,
WE DO NOT REQUEST ANY INFORMATION FROM MINORS, AND MINORS ARE NOT ALLOWED TO
SUBMIT INFORMATION OR UPLOAD CONTENT TO THE SITE.
What information do we collect?
We collect Personal Information and Other Information, as
defined below.
When we use the term “Personal Information” we mean information
that would allow someone to identify or contact you, such as your name, e-mail
address, mailing address, phone number, credit card details, social security
number, financial information, and other non-public information submitted by
you.
When we use the term “Other Information,” we mean
information other than Personal Information that may be collected about you,
such as your Internet [Protocol] (IP) address, browser type, the time of your
visit, clickstream data, and the referring location (e.g., the site page that
offered a link to our Site page). This
data does not, on its own, permit direct association with a specific
individual. We may use, transfer, and
disclose this Other Information for any purpose. For example, we may record this basic information
about visits to this Site in order to understand customer behavior and improve
our products, services, and advertising.
(Personal Information and Other Information, together, the
“Information”).
A note to rental and loan applicants: When you use our Site to apply for a
rental or loan, we may ask you to upload or share Personal Information,
including, but not limited to, identification documentation, SSN and proof of
SSN, banking or financial statements, your first and last name, your home address,
your telephone number, your e-mail address or other non-public financial
information. We may also ask you to provide your credit card information to
process non-refundable application fees associated with a rental property or
loan. You may choose not to provide your
Personal Information; however, we will be unable to process your application
without such Personal Information, and the company with which you are applying
will likely be unable to approve your application.
When do we collect your Information?
We may
collect your Personal Information when you voluntarily interact with our Site
or contact us, such as when you (a) access or browse our Site, (b) submit an
online rental application using our Site; (c) upload documents to the Site in
support of an online rental application; (d) transact business with us, (e)
communicate with us either by e-mail, over the telephone or in any other
manner, or (f) request information from us.
Cookies
In order to offer
and provide accurate, customized, personal service, we use cookies and web
beacons (also known as clear GIF technology or “action tags”) to store and help
track your information, and to speed your navigation of the Site. We treat
information collected by cookies and other technologies as Other Information.
However, to the extent that Other Information is combined with Personal
Information, we treat the combined information as Personal Information for the
purposes of this Privacy Policy.
If for any reason you wish not to take
advantage of cookies, you may have your browser not accept them, although this
will disable or render unusable some essential features of our Site and
services. If you disagree with our usage of cookies, please do not visit this
Site.
How and when do we us your Information?
We use your Information, whether supplied directly by you
or obtained from web server logs or cookies, in any of the following ways:
-
To provide our Services to you, such as verifying your
documentation or submitting a rental application to a third-party on your
behalf;
-
To improve our Site (we continually strive to improve
our Site based on the information and feedback we receive from you); and
-
To improve customer service (your information helps us
to more effectively respond to your customer service requests and support
needs).
Who has access to your Personal Information?
We may disclose your Personal Information to trusted third
parties who assist us in operating our Site, conducting our business, or
providing our Services to you, so long as those parties agree to keep the
Personal Information confidential and use it solely to perform their business
functions. For example, we will
disclose your credit card information to our financial service providers and
banks for processing, and we will disclose your Personal Information to the
entity or company that you are submitting an application to. We may also share
your Personal Information with third-party screening agencies in order to
process a background check/report.
We may disclose your Personal Information or otherwise use
such information to communicate with you if required or permitted to do so by
law or in the good-faith belief that such action is necessary to: (a) conform
to legal requirements or comply with legal process or any governmental request;
(b) protect and defend our rights or property; (c) enforce our applicable
service agreements; or (d) protect the personal safety or interests of our
employees and consultants, other users of the website, or members of the public
in urgent circumstances. We may also disclose any of your personal information
to law enforcement or other appropriate third parties in connection with
criminal investigations, investigation of fraud, infringement of intellectual
property rights, or other suspected illegal activities, or as otherwise may be
required by applicable law, or, as we deem necessary in our sole discretion, in
order to protect our legitimate legal and business interests.
Except as
set forth herein, we will not disclose your Personal Information to any third
parties without your permission. Any
aggregated statistical ratings information or Other Information we may provide
to prospective advertisers or partners, as noted above, will not contain any
such Personal Information.
How we protect your Personal Information
We exercise great care in providing secure transmission of
your Information from your PC to our servers through the use of encryption
software. Because the security of your Information is important to us, we
periodically review and improve our security and privacy policies as necessary
when new technology becomes available. Unfortunately, however, no data
transmission over the Internet can be guaranteed to be 100% secure.
Accordingly, while we strive to protect your Personal Information, we cannot
guarantee or warrant the security of any Information you transmit to us, or to
or from our online products or services.
You transmit all such Information at your own risk.
WHILE WE
STRIVE TO SELECT THIRD PARTY PARTNERS WHO HAVE OR SHARE THE SAME STANDARDS
REGARDING PRIVACY, YOU AGREE THAT WITH RESPECT TO THOSE THIRD PARTIES,
INCLUDING WITHOUT LIMITATION THE SITES WE LINK TO, WE DO NOT MAKE ANY
REPRESENTATION OR WARRANTY REGARDING THE SAME, NOR WILL WE BE RESPONSIBLE TO
YOU OR ANYONE ELSE FOR ANY PRODUCTS, SERVICES OR OTHER MATERIAL THAT MAY BE
SOLD, LICENSED, DISTRIBUTED OR PROMOTED BY SUCH THIRD PARTIES OR ON SUCH SITES,
OR FOR ANY CONTENT ON SUCH SITES. WE
ENCOURAGE VISITORS OF THESE SITES TO REVIEW THE PRIVACY POLICIES POSTED ON
THESE SITES.
How long do we keep your Personal Information?
We may
retain your Personal Information for as long as your account is active or as
needed to provide you our Services, comply with our legal obligations, resolve
disputes, or enforce our agreements.
Governing Law
The Site is designed and targeted to U.S. audiences and is
governed by and operated in accordance with the laws of the U.S. We make
no representation that this Site is operated in accordance with the laws or
regulations of, or governed by, other nations. By using the Site,
you certify that you meet the age and other eligibility requirements for this
Site as set forth in our Terms of Use, as applicable. If you do not
meet the age and other eligibility requirements, if any, please immediately
discontinue using the Site.
If you
are located outside of the U.S., you use this Site at your own risk and
you are responsible for compliance with any applicable local and national
laws. Please be aware that any information you provide to us or we obtain
as a result of your use of this Site will be collected in the U.S. and/or
transferred to the U.S. and subject to U.S. law. By using this Site
and/or providing us with your Personal Information and Other Information, you
(a) consent to the transfer and/or processing of any Information to and in the
U.S., (b) acknowledge that U.S. law may provide a lower standard of protection
for personal data than the laws of your location and (c) understand that we
will collect, transfer, store, process and/or deal with your Information in
accordance with this Privacy Policy and U.S. law. Consequently, to the full
extent permitted by law, you hereby waive any claims relating to the processing
of your Personal Information or Other Information in accordance with this
Privacy Policy that may arise under the laws and regulations that apply to
you in or of any other country or jurisdiction.
Opting-Out
After you create an account on the Site, we may
periodically send you e-mails requesting your feedback or participation in
surveys. If you do not wish to receive
these communications, please let us know by clicking on the “unsubscribe” link
in our e-mails. Our e-mail database is
continually updated. However, you may
continue to receive e-mail communications from us for up to ten business days
from the time we receive your unsubscribe request. Please note that we can only control our own
mailing list and policies. Third party
advertisers that maintain their own mailing lists may send communications that
advertise our products or services; and you may need to contact those parties
directly in order to stop receiving their e-mail communications.
Updating your Personal Information
During the online account registration process, you can
review, change or remove your Personal Information prior to
completing/submitting your application. We encourage you to promptly update
your Personal Information if it changes. To update your Personal Information,
or correct any inaccuracies, you may contact us at support@docuverus.com.
You may also contact us to remove your account information from our databases
and upon your written request, we will try to accommodate your request.
However, we may keep a portion of your Information as part of our historical
transaction records, and if you have submitted a rental application, for compliance purposes, we will not be able to remove your application or supporting information.
Changes to Privacy Policy
We may change our policy at any time by posting a new
version of it on the website. We encourage you to check the website regularly
for information about revisions to this Privacy Policy. In the event that we
change our Privacy Policy, such changes will affect all of the information we
collect after any such change. If you object to the change to our Privacy
Policy, then you must contact us in writing regarding your objection.
Acceptance of these Terms
By using this Site, or providing information to us, you
signify your agreement to our Privacy Policy. If you do not agree with this
policy, please do not use this Site. In addition, your continued use of our
Site following the posting of changes to these terms will also signify your
acceptance of those changes.
Questions and Comments
If you have any questions or comments about this Privacy
Policy, you may contact us by email at support@docuverus.com.