Data Policy

Docuverus Privacy Policy

At Docuverus, LLC, (referred to herein as “Docuverus” “we” or “us”) we want you to know how we collect, use, share, and protect information about you.  The purpose of this Privacy Policy is to inform you, as a visitor to our websites, www.docuverus.com and www.dvapply.com (together, the “Site”), what kinds of information we may gather about you when you visit, how we may use that information, and whether we disclose it to anyone.  This Privacy Policy applies only to us, and not to other companies’ or organizations’ sites to which we may link.  By interacting with us through our Site and the services we provide, you consent to the use of information that is collected or submitted as described in this Privacy Policy.

If we decide to change this Privacy Policy, the changes will be posted here in this area so that you will always know the information we gather, how we might use that information and to whom we may disclose it.  We reserve the right, at our discretion to change, modify, add or remove portions of this policy at any time.  Please make sure to check this page periodically for any changes.

THIS SITE IS NOT INTENDED FOR USE BY MINORS. ACCORDINGLY, WE DO NOT REQUEST ANY INFORMATION FROM MINORS, AND MINORS ARE NOT ALLOWED TO SUBMIT INFORMATION OR UPLOAD CONTENT TO THE SITE.

What information do we collect?

We collect Personal Information and Other Information, as defined below.

When we use the term “Personal Information” we mean information that would allow someone to identify or contact you, such as your name, e-mail address, mailing address, phone number, credit card details, social security number, financial information, and other non-public information submitted by you.

When we use the term “Other Information,” we mean information other than Personal Information that may be collected about you, such as your Internet [Protocol] (IP) address, browser type, the time of your visit, clickstream data, and the referring location (e.g., the site page that offered a link to our Site page).  This data does not, on its own, permit direct association with a specific individual.  We may use, transfer, and disclose this Other Information for any purpose.  For example, we may record this basic information about visits to this Site in order to understand customer behavior and improve our products, services, and advertising.   (Personal Information and Other Information, together, the “Information”).

A note to rental and loan applicants:  When you use our Site to apply for a rental or loan, we may ask you to upload or share Personal Information, including, but not limited to, identification documentation, SSN and proof of SSN, banking or financial statements, your first and last name, your home address, your telephone number, your e-mail address or other non-public financial information. We may also ask you to provide your credit card information to process non-refundable application fees associated with a rental property or loan.  You may choose not to provide your Personal Information; however, we will be unable to process your application without such Personal Information, and the company with which you are applying will likely be unable to approve your application.

 

When do we collect your Information?

We may collect your Personal Information when you voluntarily interact with our Site or contact us, such as when you (a) access or browse our Site, (b) submit an online rental application using our Site; (c) upload documents to the Site in support of an online rental application; (d) transact business with us, (e) communicate with us either by e-mail, over the telephone or in any other manner, or (f) request information from us. 

 

Cookies

In order to offer and provide accurate, customized, personal service, we use cookies and web beacons (also known as clear GIF technology or “action tags”) to store and help track your information, and to speed your navigation of the Site. We treat information collected by cookies and other technologies as Other Information. However, to the extent that Other Information is combined with Personal Information, we treat the combined information as Personal Information for the purposes of this Privacy Policy.

If for any reason you wish not to take advantage of cookies, you may have your browser not accept them, although this will disable or render unusable some essential features of our Site and services. If you disagree with our usage of cookies, please do not visit this Site.

 

How and when do we us your Information?

We use your Information, whether supplied directly by you or obtained from web server logs or cookies, in any of the following ways:

-          To provide our Services to you, such as verifying your documentation or submitting a rental application to a third-party on your behalf;

-          To improve our Site (we continually strive to improve our Site based on the information and feedback we receive from you); and

-          To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

 

Who has access to your Personal Information?

We may disclose your Personal Information to trusted third parties who assist us in operating our Site, conducting our business, or providing our Services to you, so long as those parties agree to keep the Personal Information confidential and use it solely to perform their business functions. For example, we will disclose your credit card information to our financial service providers and banks for processing, and we will disclose your Personal Information to the entity or company that you are submitting an application to. We may also share your Personal Information with third-party screening agencies in order to process a background check/report.

We may disclose your Personal Information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process or any governmental request; (b) protect and defend our rights or property; (c) enforce our applicable service agreements; or (d) protect the personal safety or interests of our employees and consultants, other users of the website, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect our legitimate legal and business interests.

Except as set forth herein, we will not disclose your Personal Information to any third parties without your permission.  Any aggregated statistical ratings information or Other Information we may provide to prospective advertisers or partners, as noted above, will not contain any such Personal Information.

 

How we protect your Personal Information

We exercise great care in providing secure transmission of your Information from your PC to our servers through the use of encryption software. Because the security of your Information is important to us, we periodically review and improve our security and privacy policies as necessary when new technology becomes available. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any Information you transmit to us, or to or from our online products or services.  You transmit all such Information at your own risk.

WHILE WE STRIVE TO SELECT THIRD PARTY PARTNERS WHO HAVE OR SHARE THE SAME STANDARDS REGARDING PRIVACY, YOU AGREE THAT WITH RESPECT TO THOSE THIRD PARTIES, INCLUDING WITHOUT LIMITATION THE SITES WE LINK TO, WE DO NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE SAME, NOR WILL WE BE RESPONSIBLE TO YOU OR ANYONE ELSE FOR ANY PRODUCTS, SERVICES OR OTHER MATERIAL THAT MAY BE SOLD, LICENSED, DISTRIBUTED OR PROMOTED BY SUCH THIRD PARTIES OR ON SUCH SITES, OR FOR ANY CONTENT ON SUCH SITES.  WE ENCOURAGE VISITORS OF THESE SITES TO REVIEW THE PRIVACY POLICIES POSTED ON THESE SITES.

 

How long do we keep your Personal Information?

We may retain your Personal Information for as long as your account is active or as needed to provide you our Services, comply with our legal obligations, resolve disputes, or enforce our agreements.

 

Governing Law

The Site is designed and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S.  We make no representation that this Site is operated in accordance with the laws or regulations of, or governed by, other nations.  By using the Site, you certify that you meet the age and other eligibility requirements for this Site as set forth in our Terms of Use​, as applicable.  If you do not meet the age and other eligibility requirements, if any, please immediately discontinue using the Site.

If you are located outside of the U.S., you use this Site at your own risk and you are responsible for compliance with any applicable local and national laws. Please be aware that any information you provide to us or we obtain as a result of your use of this Site will be collected in the U.S. and/or transferred to the U.S. and subject to U.S. law.  By using this Site and/or providing us with your Personal Information and Other Information, you (a) consent to the transfer and/or processing of any Information to and in the U.S., (b) acknowledge that U.S. law may provide a lower standard of protection for personal dat​​a than the laws of your location and (c) understand that we will collect, transfer, store, process and/or deal with your Information in accordance with this Privacy Policy and U.S. law. Consequently, to the full extent permitted by law, you hereby waive any claims relating to the processing of your Personal Information or Other Information in accordance with this Privacy Policy that may arise under the laws and regulations that apply to you in or of any other country or jurisdiction.

 

Opting-Out

After you create an account on the Site, we may periodically send you e-mails requesting your feedback or participation in surveys.  If you do not wish to receive these communications, please let us know by clicking on the “unsubscribe” link in our e-mails.  Our e-mail database is continually updated.  However, you may continue to receive e-mail communications from us for up to ten business days from the time we receive your unsubscribe request.  Please note that we can only control our own mailing list and policies.  Third party advertisers that maintain their own mailing lists may send communications that advertise our products or services; and you may need to contact those parties directly in order to stop receiving their e-mail communications.

Updating your Personal Information

During the online account registration process, you can review, change or remove your Personal Information prior to completing/submitting your application. We encourage you to promptly update your Personal Information if it changes. To update your Personal Information, or correct any inaccuracies, you may contact us at support@docuverus.com.  You may also contact us to remove your account information from our databases and upon your written request, we will try to accommodate your request. However, we may keep a portion of your Information as part of our historical transaction records. 

Changes to Privacy Policy

We may change our policy at any time by posting a new version of it on the website. We encourage you to check the website regularly for information about revisions to this Privacy Policy. In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change. If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.

Acceptance of these Terms

By using this Site, or providing information to us, you signify your agreement to our Privacy Policy. If you do not agree with this policy, please do not use this Site. In addition, your continued use of our Site following the posting of changes to these terms will also signify your acceptance of those changes.

Questions and Comments

If you have any questions or comments about this Privacy Policy, you may contact us by email at support@docuverus.com.